Forclaz 400 women's hiking rain jacket - Plum
DeniseWoman40-49 years old12 September 2016Use since 1 week or lessThat review has been deposited on this product versionnot waterproofednot waterproofed
the jacket is comfortable but not waterproofed
decathlon should refund the jacket for wrong advertising.
I've been wearing the Jacket on a long walk this Saturday and I got soaked.Brand's answer :
Thanks for your feedback on the Quechua Forclaz 400 women's hiking rain jacket and I apologise for the inconvenience caused. I can assure you that this model of jacket is designed and tested to 10,000mm thus should be well suited to such conditions. If you would like a refund, please drop into your local store or get back in touch. We can then investigate the product further to determine it's failure.
Chris Allen UK Market Manager DECATHLON
SusanWoman50-59 years old27 March 2016Use since 2 to 8 weeksI recommendThat review has been deposited on this product versionpurchase confirmedHiking rain jacketEverything None
Snow wind rain....does what it says in the description....worn on winter wild camp in Snowdonia perfect!
FlorenceWoman30-39 years old10 October 2014Use since 2 to 8 weeksThat review has been deposited on this product versionbad service and productcomfortable jacket not waterproof or water repellent
I bought this jacket in May in Edinburgh, after a couple of weeks of use : water was seeping through the collar and the side pockets. Went to the shop for an exchange : they didn't have the right size and the model wasn't produced anymore.. The shop in Glasgow did but refused to send it through. Didn't have time to go there to do it myself. Was advised to reproof it : after a month use, a brand new jacket!
Very disappointed with the product and the service. The quality seems to have gone down since decathlon started. I'm French and have often bought watersports equipments of very good quality in the past 15 years from decathlon.Brand's answer :
Very sorry to hear about your experience in our stores. It is not acceptable and have passed it on to the store managers in Edinburgh and Glasgow. You can still return your jacket if you still have it and we can replace it for the new model if that works for you?
Paul Croucher Customer Service Advisor DECATHLON